Shipping Policy

Where we deliver

This storefront is intended for customers in the United Kingdom. An address field on the form does not mean every address can be served. Remote locations, islands, and addresses with restricted access need to be checked.

If you are outside that area, ask before you rely on the catalogue. We will say whether we can help, rather than let a form imply that we can.

The address we need

Include the full street address, town or city, and postcode, and a telephone number the carrier can use if that becomes relevant. A business name or an access note belongs in the delivery notes, not in place of the street address.

Check the address before you submit. If you later find a mistake, contact us with the reference and the correction. What we can change depends on whether a carrier has already been booked.

Cost and tax

The basket subtotal is products only, in pounds sterling (GBP). Shipping cost and VAT or other applicable tax are confirmed separately, in writing, before you are asked to pay.

We do not publish a flat fee, a free-delivery threshold, or an express service on this website. Do not infer one from a similar shop. If a later message quotes a figure, that figure is the one to rely on, not an assumption from this page.

Timing

We will not state a delivery window until the items, the address, and the carrier method are known. A product page does not contain a dispatch promise.

If you need goods by a particular date, say so before you agree to buy. We will tell you whether that date is realistic. If it is not, you can stop before payment is arranged.

Packing and handover

Measure the duvet and pillows you already use and put those figures in your notes if fit matters. An accepted request is not proof that bedding has been packed or dispatched.

Risk and the practical handover point are confirmed with the delivery method we actually book. Until we confirm dispatch, the goods have not left us.

Tracking and failed delivery

Ask, when we confirm an order, whether the method we book provides tracking and how updates will reach you. We do not invent a tracking number on this website.

If a delivery fails because the address was incomplete or no one was available, the carrier's terms and any extra cost have to be explained before they are agreed. Contact us with the reference rather than booking a second shipment yourself and assuming we will fund it.

Damage, shortage, or delay

If a parcel arrives damaged, looks incomplete, or does not match the confirmed order, keep the packaging, take clear photographs, and email us the reference, the product name, and a short description. Do not throw the packing away before we have replied, unless keeping it is impractical.

For a delay, include any carrier reference you were given. We will look at what was agreed and what the carrier reports. This page does not set a compensation amount or a carrier guarantee.

Contact BANKRUPT BEDS LIMITED

166 Bradford Road, Leeds LS21 3LE
Company number 3636777

[email protected] · +441132425600

Include your request reference where available. Do not send payment-card details or sensitive identity documents.